Delivery & FAQ
Get your order fast
We dispatch daily!
$7.99 flat rate delivery Australia wide
Wherever you live in Australia we will ship your order to you for a $7.99 flat rate fee using our network of couriers. You will receive tracking emails along the way so you know when to expect your treats.
FREE SHIPPING applies when you spend $49+
Spend over $49 and you will automatically receive free shipping on your order. We dispatch orders daily to help speedy delivery times for you and your dog.
Frequently asked questions
What Payment options do you offer?
We accept payment via credit card including Visa, Mastercard and AMEX. Paypal is also excepted and we offer payment options with digital wallets such as google pay, apply pay and WeChat Pay.
What countries do you deliver to?
Our online shop only offers delivery to Australian addresses at this time. We do export our products to retailers internationally so send us an email to check where our products are available.
Where do you export to?
You can find our products available in Australia, Singapore, Hong Kong, Taiwan, South Korea, Japan and USA. Send us an email to check what retailers stock our products.
What couriers do you use?
We use multiple couriers to offer you the quickest service with automated tracking notifications via email when your order is ready to be delivered.
Do you deliver to PO Boxes or Parcel Lockers?
Yes. If you do require a PO Box or Parcel Locker address we will ship with Australia Post.
How long does delivery take?
Delivery times vary depending on your location. Once ordered we will ship the same or next business day. Once shipped you will receive an email confirming your order is on it’s way with a delivery time estimate.
How do I wholesale/import your products?
It’s easy! Head over to our wholesale page to make an enquiry and we will get back to you within 24hrs with our wholesale information.
What level of quality can I expect from your products?
Our business is built around this concept of our dogs eating as high nutritional valued produce as possible. This theory that has been carefully researched shows that reducing excess fillers, GMO’s, flavours and colouring, pesticides and preservatives has major health benefits to your dogs. It can help avoid illness’s, skin irritations, allergies and weight gain, thus resulting in a happier, healthier dog and less Vet bills for you the owner.
What is the manufacturing process of your products?
Our meats, fish and vegetables arrive at our factory raw and fresh. We immediately cut or mince our products and prepare them for drying. Our specialised 96 hour drying method optimises the nutritional benefits of our raw product. Our superior heat & cooling technique is proven to increase your dog’s health. The science is simple. The duration and manner of the method works to keep the essential nutrients locked into the food. Finally it is important to let you know for peace of mind that we only source our raw product from licensed establishments and that they are government certified. Our products are 100% Australian and we guarantee no antibiotics, fillers or chemical preservatives are added.
How long do your products last?
All of our products have a 12 month expiry date.
What if my order is damaged or I have received the wrong order?
If any of our products are delivered damaged or an error in your delivery has occurred, a refund or exchange will be issued. Please note, the products must be returned unused and in its original packaging. All notifications for refunds & exchanges must be made within 24 hours of delivery. Once the damage or error is confirmed by us, an exchange or refund will be issued to you within seven days and we will pay for the delivery charges.
The famous Australian Made, Australian Grown (AMAG) logo is the true mark of Aussie authenticity. It’s Australia’s most trusted, recognised and widely used country of origin symbol, and is underpinned by a third-party accreditation system, which ensures products that carry the logo are certified as ‘genuinely Australian.
We responsibly source our ingredients from licensed establishments and are government certified for peace of mind. We only use 100% Australian ingredients and proud to be a certified Australian licensee.
Interested? Available for retail, online stores & international.
It’s time for your business to explore our delicious range of natural dog treats and experience what benefits the Aussie outback can offer your customers.