All Barks is owned and operated by Eureka All Barks Pty Limited ABN 74 629 200 808 and is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secure. We do not pass-on, sell or exchange any of your personal details with any ‘third parties’. This information is restricted to the following: identifying your orders, providing you with our newsletter, up-dates with our blog and to personalise your shopping experience with us.
2. DATA, COOKIES & SECURITY COOKIES
We use a payment gateway for order transactions which is a PCI-compliant payment gateway. The payment form encodes your payment card information in a secure token that sends to our own server-side resource for payment processing. The payment is processed by the Transaction API charge endpoint. The secure token from the payment form is added to the charge request so that the Square payments processing server charges the correct payment card.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself. In this case we record your IP address for security purposes. An example of this – when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from the Company your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us on: [email protected].
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
over our customers’ personal information;
- Customise the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
4. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
5. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
6. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
7. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
8. YOUR DATA RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Eureka All Barks Pty Ltd permits residents of the European Union to use its Service. Therefore, it is the intent of Eureka All Barks Pty Ltd to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
9. THIRD PARTY WEBSITES
Eureka All Barks Pty Ltd may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance byEureka All Barks Pty Ltd, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Eureka All Barks Pty Ltd, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
11. CLAIMS, LIMIT OF LIABILITY AND OBLIGATION TO NOTIFY
You should inspect the products immediately upon delivery to you in accordance with our delivery policy. The products are deemed to be accepted by you unless you give notice to the Company of any alleged defects in the products within 24 hours of delivery of the products.
In the absence of such notice, the products shall be deemed to be suitable for the purpose for which they were supplied, of merchantable quality, in accordance with specifications, and otherwise free of any defects.
The liability of the Company, if any, for defects or loss or damage in transit or whatever shall be limited to:
- replacement of the products or supply of equivalent products;
- repair of the products;
- payment to you of the cost of replacing the products or of acquiring equivalent products.
It is your responsibility to check the quantity, quality and description of the products delivered against the details on the order form. If there is any difference in quantity, quality or description of the products delivered, you must notify All Barks within 24 hours from the time of delivery or collection by you (which ever is the later). If notice is not given within 24 hours, the products actually delivered shall be deemed to be in accordance with the order form and you shall not be entitled to make any claim or take any action in relation to any alleged deficiency or irregularity in the products after that time.